Shipping, Returns & Commission Terms
Thank you for choosing an original artwork by Lola Bezor. Each painting is thoughtfully created and carefully prepared for its new home. Below you'll find some helpful information about purchasing, delivery and commissioned artworks.
Pricing
All artwork prices are displayed in Australian dollars (AUD).
Delivery and installation are not included in the artwork price and are arranged separately.
Delivery & Installation
We offer delivery throughout Australia, with international shipping available upon request.
As each artwork varies in size and handling requirements, delivery is quoted separately and is not calculated at checkout.
Following your purchase, we'll arrange a transport quote based on the artwork's dimensions and destination. We'll endeavour to provide this within 72 hours for your consideration and approval.
You are also welcome to arrange your own transport or collection by appointment.
For local deliveries, we can arrange:
Delivery and removal of protective packaging
Delivery, professional installation and removal of protective packaging
Estimated delivery timeframes:
South Australia: 1–2 weeks
Interstate: 2–4 weeks
International: 4–6 weeks
These are estimates and may vary depending on framing, location and transport arrangements.
Once the delivery quote is approved and paid, we'll coordinate the delivery of your artwork.
If you have a preferred delivery date, please let us know and we'll do our best to accommodate you.
International Shipping
International delivery is available by quotation.
Any customs duties, import taxes or additional fees charged by the destination country are the responsibility of the purchaser unless otherwise agreed.
Returns & Refunds
We hope you love your artwork as much as we love creating it.
As each painting is an original work of art, we don't offer returns or exchanges for change of mind.
If your artwork arrives damaged, faulty or isn't what you ordered, please contact us so we can help resolve the issue.
Your purchase is protected by Australian Consumer Law, and you're entitled to the remedies available under those laws, including a refund, repair or replacement where applicable.
Damaged Artworks
Every artwork is carefully packaged for its journey.
If your painting arrives damaged, please email us as soon as possible, ideally within 24 hours, with photographs of the artwork and packaging.
This helps us resolve any transport issues promptly. Reporting damage after 24 hours does not affect your rights under Australian Consumer Law.
Email: studio@lolabezor.com
Commissioned Artworks
Creating a commissioned painting is a collaborative process, and it's important that the finished piece feels right for your space.
A 40% deposit is required to confirm your commission and begin creating your artwork. The remaining balance is payable prior to delivery.
Commissions generally take 8–12 weeks, depending on the size and complexity of the painting.
We'll share progress updates along the way, and you'll have the opportunity to view and approve your painting before it goes off to be framed.
If you'd like to make changes to the original brief, we'll discuss any additional costs or changes to the timeframe before proceeding.
As commissions are created specifically for you, change-of-mind cancellations are generally not accepted once work has commenced. Any cancellation request will be considered in accordance with the agreed commission terms and Australian Consumer Law.
A Note About Original Artworks
Every painting is individually created, with its own textures, layers and subtle imperfections. These are all part of the character and beauty of an original artwork.
While we do our best to photograph colours accurately, slight variations may occur depending on your screen and lighting.
Order Cancellations
Occasionally, an artwork may become unavailable due to a simultaneous sale or an unexpected listing error.
If we're unable to fulfil your order, we'll contact you promptly and arrange a full refund.
Questions?
If you have any questions about an artwork, commission or delivery, please don't hesitate to get in touch.
We'd be delighted to help.